Skip to Main Content
 

Privacy Policy

CDAT SOFTWARE INC.

Personal Information Protection Policy

At CDAT Software Inc. ("CDAT"), we are committed to protecting the confidentiality, security and accuracy of the personal information we receive. The management of personal information is fundamental to our services and this Privacy Policy explains our approach to this commitment.

  1. Collection, use and disclosure

    2. Typically, CDAT receives personal information directly from an employer, an employer’s authorized agents, association, insurer or benefits plan sponsor. We limit the collection, use and disclosure of personal information to information that is necessary for the following purposes:

    • To perform services that we have been hired to do by an employer, association, insurer, benefits plan sponsor. These services may include:
      • Health management programs and services;
      • Pension and benefits consulting services to assist in the design, delivery and management of the pension and benefits programs offered by an association, insurer or plan sponsors to their employees or members;
      • Pension, health & welfare and health benefit exchange administration services to assist in the administration of the pension, benefits, and/or insurance programs that associations, insurers or plan sponsors offer their employees or members.
    • To provide our employer, association, insurer and plan sponsor clients and their employees and members with information about our services, products and their usage and to enhance our overall service delivery.
    • To conduct research, compile aggregate data, statistics and reports and to perform analytics about CDAT’s services, service standards and trends for use by CDAT. These forms of data, statistics and reports do not contain any information that could reasonably be used to identify anyone personally.
    • For audit, quality control and legal and regulatory compliance purposes including the protection of our interests in civil or criminal proceedings, to resolve any disputes that we may have and to enforce our agreements.

    We will retain personal information for as long as necessary for the purpose for which it has been collected, or as required or permitted by law.

  2. Consent

    3. We will collect, use and disclose personal information with consent and only for the purposes we disclose, or as otherwise required or permitted by law. Consent may be expressed or implied. For example by participating in a benefits plan, an individual consents to our collection and use of personal information for the purposes of providing services related to such plan. Further, consent may be obtained directly by us or through an association, insurer, employer or benefits provider. An individual may withhold or withdraw your consent for us to collect, use and disclose personal information, as long as there are no legal or contractual reasons preventing an individual from doing so. Depending on the circumstances, however, withdrawal of consent may impact our ability to continue to provide the products and services an employer, association, insurer, benefits plan sponsor have requested, or, in the case group benefits, it may prevent us from properly evaluating and processing any claims.

  3. Safeguards

    4. We will employ safeguards to protect personal information from unauthorized access, disclosure, copying, or use, by using various methods of protection, appropriate to the sensitivity of the information. The methods of protection include:

    • Physical measures (locked filing cabinets, restricted access to files and offices);
    • Technological measures (passwords, encryptions, firewalls, and audits);
    • Organizational controls (security clearances, limiting access on a "need-to-know" basis, staff training, confidentiality agreements, policies and procedures); and
    • Contractual confidentiality covenants.

    CDAT will also employ care in the disposal or destruction of personal information to protect against unauthorized parties from gaining access to personal information. Please note that confidentiality and security are not assured when information is transmitted through email or other electronic communication. While CDAT makes every effort to secure all communications within our control and on our premises, please be advised that no method of delivery is absolutely secure and any communication of personal information may be accidentally or deliberately intercepted by third parties.

  4. Accuracy and access

    5. We will employ measures to keep personal information collected by us accurate and complete in order to minimize the possibility of using or disclosing incorrect personal information. Upon request, we will inform an individual of the existence, use, and disclosure of his or her personal information. However, we may deny access to certain personal information we hold about an individual if the information is prohibitively costly to provide, if it contains references to other individuals, if it cannot be disclosed for legal, security or commercial proprietary reasons, if it is subject to solicitor-client or litigation privilege, or as may otherwise be required by law. We will advise of the reason for denying the access request.

  5. Enforcement, amendments and privacy concerns

    6. This Privacy Policy may be amended from time to time. We will post any revised policy on our website. If there are concerns related to privacy issues or our handling of personal information, please do not hesitate to communicate in writing with our Privacy Officer so that concerns can be investigated and resolved:

    By regular mail:
    Privacy Officer
    CDAT Software Inc.
    304-3999 Henning Drive
    Burnaby, British Columbia, Canada
    V5C 6P9
    By electronic mail:
    privacyofficer@cdat.com